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Returns

We want you to be 100% happy with your purchase from us. Should you change your mind about your purchase, you have the option of returning the item within 30 days of having received it for a refund. All returned items must be unused and in the original packaging to be eligible for a return.

To arrange a return simply contact us via our contact form or at support@simplycushions.com.au. We’ll reply with a shipping address for you to return your order to. Please note that we do not cover postage costs for returning your items to us, and any shipping costs paid are non-refundable. Refunds will be processed to the same method used at checkout.

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Exchanges

Sometimes it’s hard to choose the right cushions. Should you wish to exchange your cushions, you have the option of exchanging the item within 30 days of having received it. All returned items must be unused and in the original packaging to be eligible for a return.

To arrange an exchange simply contact us via our contact form or at support@simplycushions.com.au. We’ll reply with a shipping address you can return your order to. Please note that we do not cover postage costs for returning your order, but we’ll happily cover the cost of shipping your new items to you. If there is a difference in price, we’ll organise this with you before we ship the new products. 

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Faulty Items

All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We will require photos and information about the damage and, once received, we will make arrangements to have a replacement product sent to you as quickly as possible.