Icon for Exchanges Arrows

Exchanges

We will happily exchange any product that you are not 100% happy with. To request an exchange, make sure you contact us within 30 days from your purchase date and let us know which product/s you’d like to exchange your order for. If the new item/s are a different price, we’ll make arrangements for a refund of the difference, or provide you with an easy way to pay the gap. We will then give you an address to ship your returned order to.

For the exchange to be processed, your cushion covers must be in brand new condition, in their original packaging and not damaged in any way. We do not cover postage costs for returning your items but we will happily cover the cost of shipping your replacement to you. As soon as we’ve received your returned order and checked it, we will send your replacement immediately.

Icon for refunds money return arrow

Returns

We want you to be 100% happy with your purchase. If you don’t love your new cushion covers you are welcome to return them for a refund. To request a refund, make sure you contact us within 30 days from your purchase date. We will then provide you with an address to return your order to.

For a refund to be processed, your products must be in brand new condition, in their original packaging and not damaged in any way. We do not cover postage costs for returning your items. As soon as we’ve received your returned order and checked it, we will issue a full refund for the product price. Shipping is non-refundable. Refunds will be processed to the same payment method used at checkout.

Icon for faulty items exclamation mark

Faulty Items

All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We will require photos and information about the damage and, once received, we will make arrangements to have a replacement product sent to you as quickly as possible.

  • Afterpay is a payment company that allows you to buy what you want today without paying the full amount up front. Instead, Afterpay splits payment for your order over four equal, interest free, fortnightly instalments. Payment is made using the credit or debit card you nominate and Afterpay processes your payments automatically on the due dates. For more information please visit the Afterpay site.