Frequently Asked Questions

Icon for general questions question mark

General Questions

Once you’ve placed your order you’ll receive a confirmation email with details about your order and a tax invoice attached as a PDF. Once we have processed your order, you will then receive another email letting you know that the shipping process has begun.

We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order, try checking your junk or spam folder as they can sometimes get caught up in there. Still no luck? Just contact us and let us know. Our customer service team will reply with your receipt attached.

Unfortunately we are an online store only and do not have a shop front so sadly you cannot visit us. However if you have any questions about a particular product, please contact us and we’ll be more than happy to answer them for you.

Icon for cushion questions

Cushion Questions

It’s easy to get lost when trying to put together a nice collection of cushions. That’s why we’ve taken some of the pain out of this process with our ready to use pre-selected sets. If none of those pique your interest, then you must check out our guide for getting started with cushions. It will walk you through the basics of how to put together a good collection for your space. If all else fails then get in touch and our team will help you out!

If you’re unsure about what cushions to pick for your sofa, or need some ideas for what might look good, get in touch with us. Our team love helping customers choose collections to match their space. You can even send in a photo of your space and we’ll give you some suggestions!

If you’re unsure about how many cushions to put on your sofa, fear not! We’ve put together a handy guide to help you get just the right amount of cushions without going completely overboard.

Arranging cushions is a bit of an art form but can be a lot of fun! We have a brilliant article that breaks down the basics of how to arrange your cushions.

We find that many customers already have cushion inserts and are just looking for new covers to update their style. So we offer cushion inserts as an add on.

You’ll see a dropdown box just above the ‘Add to cart’ button. You can add a cushion insert for every cushion cover that you purchase from us. This ensures customers who only want the cover, don’t need to purchase unwanted cushion inserts.

Cushion inserts are big and bulky and can be expensive to ship around Australia. We don’t want to charge our customers large shipping fees so we only offer the option to purchase an insert when a cushion cover is also purchased. If you need more cushion inserts then we recommend your local Spotlight store. For bulk cushion insert purchases contact us and we’ll see if we can help.

Our cushion covers are made from many different fabrics. You’ll find the size and material type of each cushion inside the ‘Product Info’ tab on the product page.

You can also use our filter to shop by material type. Simply click ‘Shop All’ in our menu and find the ‘Filter by Material’ section on the left.

Icon for Exchanges Arrows

Exchanges & Returns

Sometimes it’s hard to choose the right cushions. Should you wish to exchange your cushions, you have the option of exchanging the item within 30 days of having received it. All returned items must be unused and in the original packaging to be eligible for a return.

To arrange an exchange simply contact us via our contact form. We’ll reply with a shipping address you can return your order to. Please note that we do not cover postage costs for returning your order, but we’ll happily cover the cost of shipping your new items to you. If there is a difference in price, we’ll settle this with you before we ship the new products.

We want you to be 100% happy with your purchase from us. Should you change your mind about your purchase, you have the option of returning the item within 30 days of having received it for a refund. All returned items must be unused and in the original packaging to be eligible for a return.

To arrange a return simply contact us via our contact form. We’ll reply with a shipping address for you to return your order to. Please note that we do not cover postage costs for returning your items to us, and any shipping costs paid are non-refundable. Refunds will be processed to the same method used at checkout.

All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged, please get in touch with us as soon as possible so that we can help you out. We will require photos and information about the damage and, once received, we will make arrangements to have a replacement product sent to you as quickly as possible.

Icon for payments


We accept credit/debit card payments as well as payments via PayPal and Afterpay. We accept most credit and debit cards which carry the Visa, Mastercard and American Express logos. All payments via credit or debit cards occur on our super secure payment system which uses 256-bit SSL technology.

We take payment security seriously so we process all transactions within a secure environment. Using your credit or debit card through our payment system ensures that you are protected by our 256-bit SSL security encryption technology. This means your personal details and card information are encrypted and transferred safely. If you decide to use PayPal to process your order, your details will also be protected. PayPal uses industry leading security technology and 24/7 monitoring to keep your financial information private and is one of the most highly trusted methods of payments on the web.

Yes, as soon as your order has been processed, you will receive an email from us which will have your payment receipt attached as a PDF. This receipt will contain all the information you require for warranty and tax purposes. If you pay via PayPal or Afterpay you will also receive additional payment acknowledgement from them. If you have not received an email confirmation within 5 minutes of placing your order it may be worth checking your spam folder as occasionally they can get caught up there.

PayPal is a fast and secure online payment platform. If you have a PayPal account, you can use this to pay with an email address and your PayPal password. If you don’t have a PayPal account but would like to set one up then you can do so easily here.

Afterpay is a payment company that allows you to buy what you want today, receive your order as per normal and pay it off in four equal, interest free, fortnightly instalments. Afterpay splits payment for your order over four equal instalments, due every fortnight, and payment is made using the debit or credit card you nominate. Afterpay will remind you when payments are due and will process your payments automatically. For more information about using this payment method, please visit the Afterpay site.

Icon for shipping with solid truck

Shipping & Delivery

We offer FREE shipping to anywhere in Australia for all orders over $150. Orders under $150 will be charged a flat rate of just $12.95.  Now that’s a good reason to grab a few more cushions!

We ship our products to you as quickly as possible. We aim to process orders within 1-2 business days and we ship all items with Australia Post or a local courier service. Shipping takes 2-10 business days depending on whether you live in a major city or rural area. Once your order has been shipped, we’ll send you the tracking code so you can track the progress of your order.

All our orders are sent via Australia Post. As soon as your order has been shipped from our warehouse, you’ll receive an email with the tracking information. You can use these details to track order order to your door. You will also receive updates from Australia Post about the estimated day of delivery.

Our shipping policy only relates to customers who live in Australia. If you live in another country and would like a quote for shipping please contact us. Let us know what you would like to order as well as your shipping address and we’ll let you know if we can ship our products to you.