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General Questions

How do I know that my order went through?

Once you’ve placed your order you’ll receive a confirmation email containing your order number and a tax invoice will be attached as a PDF document. Once we have processed your order, you will receive another email letting you know the shipping process has begun. All you have to do then is sit back on that lovely sofa of yours and wait for your cushions to arrive.

I've placed an order but haven't received an email confirmation?

We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email account’s spam folder as occasionally these can get caught up here. If you can’t find your confirmation email in your spam folder please contact us and let us know. Our customer service team will reply with your receipt attached.

Can I visit your store?

Unfortunately we are an online store only and do not have a shop front so sadly you cannot visit us. However if you have any questions about a particular product, please contact us and we will be more than happy to answer them for you.

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Cushion Questions

Can I buy cushion inserts without the covers?

Cushion inserts are big and bulky and can be expensive to ship around Australia. We don’t want to charge our customers large shipping fees so we only offer the option to purchase an insert when a cushion cover is also purchased. If you are looking to buy cushion inserts in bulk, we recommend you try the Australian company ‘Inner Green’.

Are cushion inserts included?

We find that many customers already have cushion inserts and are just looking for new covers to update their style. So we offer a set price for our cushion covers with the option to add an insert for just $9. This ensures customers who only want the covers don’t have to buy unwanted inserts, and those customers who do want the inserts get them for a great price!

I can only see 45cm x 45cm cushion covers. Do you sell other sizes?

We currently only sell 45cm x 45cm cushion covers and do not sell chair cushions. We are currently looking to expand our range so please come back and visit us soon.

What material are your cushion covers made from?

The vast majority of our cushion covers are made from a soft cotton linen blend, with a printed front cover. Cotton linen cushions are renown for their durability, breathability and softness. We also have a smaller range of 100% wool knit cushion covers.

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Exchanges & Returns

I've changed my mind! Can I exchange my cushion for another?

We want you to be 100% happy with your new cushions so we give you 30 days to decide if you’d like to keep them. If you’d like to swap your purchase for something else then contact us and let us know which items you’d like to exchange for. We’ll then provide you with an address to return your order to. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we’ll send you your replacement cushions. Read more about our exchange policy here.

What happens if I want to return my cushions?

We provide a 30 day returns policy. If you’re not 100% happy with your purchase then contact us and let us know. We’ll then provide you with an address to return your order to. Your product must be in brand new condition, in its original packaging and not damaged in any way. Once you’ve shipped the product back to us and we’ve checked it, we’ll issue you with a refund for the product price. Refunds will be processed to the same payment method used at checkout. Read more about our returns policy here.

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Payments

What payment methods do you accept?

We accept credit/debit card payments as well as payments via PayPal and Afterpay. We accept most credit and debit cards which carry the Visa, Mastercard and American Express logos. All payments via credit or debit cards occur in our super secure payment system which uses 256-bit SSL technology.

How secure is my payment?

We take payment security seriously so we process all transactions within a secure environment. Using your credit or debit card through our payment system ensures that you are protected by our 256-bit SSL security encryption technology. This means your personal details and card information are encrypted and transferred safely. If you decide to use PayPal to process your order your details will also be protected. PayPal uses industry leading security technology and 24/7 monitoring to keep your financial information private and is one of the most highly trusted methods of payments on the web.

Will I receive a receipt for my order?

Yes, as soon as your order has been processed, you will receive an email from us which will have your payment receipt attached as a PDF document. This receipt will contain all the information you require for warranty and tax purposes. If you pay via PayPal or Afterpay you will also receive additional payment acknowledgement from them. If you have not received an email confirmation within 5 minutes of placing your order it may be worth checking your spam folder as occasionally they can get caught up there.

What is PayPal?

PayPal is a fast and secure online payment platform. If you have a PayPal account, you can use this to pay with an email address and your PayPal password. If you don’t have a PayPal account but would like to set one up then you can do so easily here.

What is Afterpay?

Afterpay is a payment company that allows you to buy what you want today, receive your order as per normal and pay it off in four equal, interest free, fortnightly instalments. Afterpay splits payment for your order over four equal instalments, due every fortnight, and payment is made using the debit or credit card you nominate. Afterpay will remind you when payments are due and will process your payments automatically. For more information about using this payment method, please visit the Afterpay site.

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Shipping & Delivery

How much do I pay for shipping?

We offer FREE shipping to anywhere in Australia for all orders over $80. Orders under $80 will be charged a flat rate of just $9.  Now that’s a good reason to grab a few more cushions!

How long does delivery take?

We ship our products to you as quickly as possible. We aim to process orders within 1-2 business days and we ship all items with Australia Post or a local courier service. Shipping takes 2-10 business days depending on whether you live in a major city or rural area. Once your order has been shipped, we’ll send you the tracking code so you can track the progress of your order.

Will I receive information so I can track my order?

All our orders are sent via Australia Post or a local courier service. As soon as your order has been shipped from our warehouse, you will receive an ‘Order Update’ containing the tracking information for you order. Please note it can take a couple of days for the tracking information to be updated.

Do you ship to countries other than Australia?

Our shipping policy only relates to customers who live in Australia. If you live in another country and would like a quote for shipping please contact us. Let us know what you would like to order as well as your shipping address and, where possible, we’ll prepare a shipping quote for you.

  • Afterpay is a payment company that allows you to buy what you want today without paying the full amount up front. Instead, Afterpay splits payment for your order over four equal, interest free, fortnightly instalments. Payment is made using the credit or debit card you nominate and Afterpay processes your payments automatically on the due dates. For more information please visit the Afterpay site.